The social media giant said the disruption to network traffic "had a cascading effect on the way our data centres communicate, bringing our services to a halt." It said there is no evidence that user data was compromised. The world's largest social media platform has been embroiled in a firestorm brought about by Haugen, with US lawmakers and The Wall Street Journal detailing how Facebook knew its products, including Instagram, were harming young girls, especially around body image.Facebook and Facebook-owned apps Instagram and WhatsApp were up and running again late Monday after being hit by an outage that affected users around the world.įacebook apologized for the problem, saying the lack of access was caused by "configuration changes on backbone routers that co-ordinate network traffic between data centres." television to reveal her identity after she leaked a trove of documents alleging the social media giant knew its products were fueling hate and harming children's mental health.įrances Haugen, a 37-year-old data scientist from Iowa, has worked for companies including Google and Pinterest - but said in an interview withĬBS news show “60 Minutes” that Facebook was “substantially worse” than anything she had seen before. The outage comes a day after a whistleblower went on U.S. He added that minutes before the services went offline “we saw a large number of. “Facebook and related properties disappeared from the Internet in a flurry of BGP updates,” tweeted John Graham-Cumming, the chief technology officer at web company Cloudflare.
“We also know what it's like to work through an outage, and wish the best for the engineers working on bringing back service on other platforms,” it added.įacebook has not communicated on the possible cause of the outage, but cyber security experts noted they had found signs that online routes that lead people to the social giant were disrupted. “Signups are way up on Signal (welcome everyone!),” the messaging app, wrote on Twitter, which was still functioning. Other networks have seen a surge in users as the outage persisted for several hours. “We're aware that some people are having trouble accessing our apps and products,” Facebook spokesman Andy Stone said on Twitter, echoing similar statements from Instagram and WhatsApp.Ī major outage hitting all three platforms, which have billions of users, is rare though apps are regularly forced offline by technical problems. We're working on it and we'll get it fixed as soon as we can.” Users trying to access Facebook in affected areas were greeted with the message: “Something went wrong. Tracker Downdetector was showing outages in heavily populated areas in North America and parts of Europe, with problems being reported from around 1545 GMT. Facebook and its Instagram and WhatsApp platforms were hit by a massive outage on Monday, impacting potentially tens of millions of people as users flocked to other networks to sound off.
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